Frequently asked questions

Yes, you can make a reservation directly on our website or on your preferred booking platform.

When booking on our website, you will be asked to do a pre-payment of a percentage of the value of your reservation by credit card. The next business day you will be contacted by someone of our team to handle your reservation and pending payment as in our cancellation policy.

https://karatluxuryrentals.com/en/5/cancellation-policy

If you prefer to pay for your reservation in any other currency (Crypto, PayPal, Cash), please contact us directly so we can guide you through the procedure.

Accommodation as specified. Bed linen and towels, both bath and pool, unless otherwise indicated in the description of the villa. Gas and electricity. Initial supply of toilet paper, soap and dishwashing detergent. End of stay cleaning.

Children older than 2 years will be included in the calculation of the cost of the reservation.

Yes, we can provide a free cot and chair for 1 baby in most of the villas, you have to request it when booking. If they have an additional cost, we will notify you at the time of booking.

No, we cannot reserve a property without advance payment. You can reserve the villa in which you are interested by paying for the stay and check our cancellation policy to receive a full refund if you want to cancel your stay.

Yes, bed linen, bath towels and pool towels are provided.

Yes, the final cleaning is included in the price of the reservation.

No, only end-of-stay cleaning is included in the price. Superficial or deep cleaning can be contracted during the stay.

Yes, each villa has an iron and ironing board .

Yes, each villa has a hairdryer per bathroom.

Yes, the accommodation will be equipped with local plugs and if you live in another country it will be necessary to bring your own adapters, if applicable, to be able to connect the electrical devices with which you travel.

It will be a local cable or satellite service in the country you are visiting. Some English channels are available. All villas have Smart TVs so you will also have access to any supported streaming service.

It will be a pleasure to meet your needs. Consult our catalog of services and contact us.

Transfers are not included in the cost of your reservation. Consult our catalog of services and contact us if you want a pick-up at the airport and/or delivery of your rental vehicle at the villa.

Yes, consult our catalog of services and contact us.

Yes, the pool is for the exclusive use of the house.

The pools are heated throughout the year at no additional cost with variable temperatures between 26°C and 32°C, depending on the weather and heat pump specifications.

House heating is only available when stated in the property description. If you require a property with the possibility of heating (subject to availability), let us know at the time of booking

You can check in after 4:00 p.m. and check out until 11:00 a.m. If you have early or late flights, we will try to be flexible based on availability. Please contact us .

Depending on the chosen payment method, we require a 50% up to 100% payment in advance to guarantee the reservation.

Yes, we accept credit cards, bank transfers, PayPal, cryptocurrencies and cash (value according to legislation)

All cancellations must be made in writing and signed by the person who prepared them. You will be responsible for the appropriate cancellation fee set forth in our cancellation policy.

We have a deposit for damages in all our properties and the amount of the same is established in relation to the category of reserved villa (SILVER, GOLD or PLATINIUM).

The deposit must be paid before check -in and we make the refund within a maximum period of one week after departure. The deposit is refunded in the same way it is paid. For example, if you pay by credit card, we will refund the money to your card.

After confirming your reservation, we will send you instructions on how to get to the property.

Our representative will meet you at the villa upon arrival and will hand you two sets of keys. We will send you the details as soon as your reservation is confirmed.

Prior to the start of your stay, you will be contacted by phone by our customer service team, who will be in charge of dealing with your queries or complaints during your stay by phone or courier.

Pets are generally not allowed, but if you provide us with information about them, we will consider an exception, subject to prior confirmation.